UFCU Jobs – Contact Center Representative Job Vacancies in Austin, TX

UFCU Jobs – Contact Center Representative Jobs in Texas Careers Employment Opportunity. Get UFCU Contact Center Representative Jobs in Texas. UFCU Careers.

Job seekers who are looking for job search at UFCU. There is news related to Jobs Texas. We looked at this information of UFCU Contact Center Representative Jobs in Texas at the UFCU Careers Employment page. Job seekers who are trying to get the latest news related to UFCU Contact Center Representative Jobs can take advantage of these new Jobs in UFCU. Check State of Texas Jobs.


UFCU Jobs – Contact Center Representative Jobs in Texas

UFCU Contact Center Representative Jobs:- As per the UFCU Careers employment page, current time UFCU hiring for Contact Center Representative Jobs in UFCU. Candidates who have a Desire qualification according to this Jobs at Texas can apply online through UFCU’s official career page. Contact Center Representative Jobs Texas Salary $ 39,725/Yearly.

After the Announcement of this UFCU Jobs you have a few questions related to this UFCU employment like as What is the Qualification of this UFCU Contact Center Representative Jobs?, What is the minimum/maximum age requirement ?, How I can apply for this UFCU recruitment? and what will be applying dates for jobs at UFCU?  All answers to these questions you can get in the below section.

Disclaimer:- Governmentjobs24.com team recommends all job seekers to read the notification issued on the UFCU official site before applying for any job. Governmentjobs24.com team always tries to provide correct information. This information is taken from the UFCU official website. GovernmentJobs24.com’s team will not be responsible for any errors in this UFCU Job Post.

Information Table: Contact Center Representative Jobs UFCU

Name of Employer Agency UFCU
Job Profile Contact Center Representative
Salary Offer by Department $ 39,725/Yearly
Job Type Jobs in Austin
This Profile Hiring for  Jobs in Texas
Timing Full Time

Required Qualification:- UFCU Jobs 

Job aspirants should be High School Diploma holders can apply for this UFCU Jobs.

Contact Center Representative at UFCU Job Description

The Member Services Representative II (MSR II) serves as the primary point of contact for Member inquiries by telephone utilizing a computerized system. Has a passion for service excellence, and responds to a high volume of calls by providing assistance and information regarding UFCU products and services. Responds to Member requests that are semi-routine in nature, with supervision required only on new assignments. May mentor new MSRs within Onboarding guidelines.

The MSR II effectively asks appropriate questions to understand Member needs and effectively communicates information to identify solutions and resolve Member issues. Provides services that are accurate, prompt, and professional to ensure that Members have the best experience possible.

The MSR II reports to the Assistant Manager, Member Services.

About UFCU

As Austin’s largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We’re proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.

Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other – like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.

Essential Functions (What you do)

Member Services:

  • Provide an excellent Member experience by:
  • Completing requests including but not limited to account inquiries, fund transfers, debit and credit card inquiries and transactions, and assisting with fraud cases are required
  • Asking appropriate questions to determine Member needs and identify solutions
  • Ensure adherence to defined quality management guidelines for each member interaction
  • Work effectively as part of the team in meeting assigned metrics including service level requirements, AUX and hold times, that allow for optimal answering and serving of all
  • May be assigned to mentor and train new MSRs within Onboarding guidelines
  • May be assigned to represent Member Services on projects and process improvement initiatives
  • Work closely with other departments to provide members with solutions that are out with role expertise
  • Answer all calls demonstrating strong professional telephone etiquette
  • Provide knowledge and guidance to MSR Is as necessary
  • Adhere to all company policies, procedures and business ethics codes.
  • Complete required regulatory Training as assigned.
  • Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities (What you know)

  • Effective phone communication skills
  • Strong verbal and written communication skills
  • Ability to demonstrate excellent teamwork skills and contribute to team success by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude
  • Strong organizational and time management skills
  • Strong attention to detail
  • Ability to multi-task, including navigating between computer applications while speaking with Members on the phone
  • Proficient in a Windows environment, with the ability to operate office equipment
  • Ability to work independently with limited supervision and exercise judgment, logic, integrity, and initiative
  • Ability to maintain confidentiality

Competencies (How you behave)

  • Building Member Loyalty
  • Building Partnerships
  • Communication
  • Emotional Intelligence
  • Adaptability
  • Focus on Results
  • Decision Making

Experience (What you have done before)

Minimum Requirements (Must have)

  • High school diploma or equivalent
  • Minimum of 18 months of Customer Service Call Center or related high-volume call experience
  • Ability to work comfortably in a fast-paced, high-volume call center
  • Bachelor’s Degree may substitute for Customer Service Call Center experience
  • Minimum of six (6) months financial industry experience
  • Minimum of one (1) year of effectively using multiple computer programs simultaneously
  • Demonstrated timely, consistent job attendance history
  • Must be bondable

Preferred Requirements (Nice to have)

  • English/Spanish bilingual
  • Credit Union experience
  • Knowledge of accounting, credit and lending principles
  • Knowledge of credit union products and services, policies, procedures, laws and regulations

Culture Fit

  • Civic Responsibility
  • Continuous Improvement
  • Customer Focus
  • Interdepartmental Cooperation
  • Personal Growth

Things You Need to Know Before You Apply

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

  • Sitting
  • Use of hands to finger, handle or feel
  • Use of hands and arms to reach
  • Extensive use of the telephone, requiring the ability to effectively listen and accurately explain complex information
  • Extensive use of the computer, requiring the specific vision abilities including close vision, distance vision, peripheral vision, and the ability to adjust focus

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position may involve periodic stressful conditions
  • May occasionally require an adjusted work schedule, overtime, and evening/weekend hours
  • Frequent computer use at a workstation up to two hours at a time
  • The noise level in the work environment is usually loud

How to Apply for Jobs in UFCU?

  • Applicants go through official website of UFCU.
  • Check first official announcement notice published by UFCU.
  • Now read the UFCU jobs employment notification details.
  • After read this notification your educational profile matching with UFCU Contact Center Representative jobs.
  • Then you should apply for UFCU Jobs as per details given in next paragraph.

Candidates who really interested and wanted to apply for UFCU Jobs should submit a cover letter, resume, and three professional references and apply online.

Apply Online at UFCU Jobs Site

How to Apply for Jobs in UFCU?

  • Applicants go through official website of UFCU.
  • Check first official announcement notice published by UFCU.
  • Now read the UFCU jobs employment notification details.
  • After read this notification your educational profile matching with UFCU Seasonal Departure Assist Agent jobs.
  • Then you should apply for UFCU Jobs as per details given in next paragraph.

Candidates who really interested and wanted to apply for UFCU Jobs should submit a cover letter, resume, and three professional references and apply online.

Apply Online at UFCU Jobs Site

FAQ: Related to UFCU Jobs

After announcement of this UFCU Jobs you have few question related to this UFCU employment like as What is Qualification of this UFCU Seasonal Departure Assist Agent Jobs?, What is minimum/maximum age requirement ?, How i can apply for this UFCU recruitment? and what will be applying dates for jobs UFCU.

  • UFCU has issued a notification for which post?

Answer: Currently UFCU has published notification for Seasonal Departure Assist Agent Jobs.


  • UFCU has issued notifications for how many posts?

Answer: The UFCU has published notification for many Seasonal Departure Assist Agent Jobs.


  • Who can apply of this UFCU Seasonal Departure Assist Agent Jobs?

Answer: The aspirant who have a High school diploma/equivalency required, Bachelor’s degree are eligible for Recruitment in UFCU .


  • How I can apply for this UFCU recruitment?

Answer: Applicants who are Interested to apply for UFCU Jobs should submit a cover letter, resume, and three professional references and apply online.


  • Other Eligibility to Get This Job

Answer: The effective up-and-comer must be coordinated, adaptable, simple and have great agreement, astounding client support and relational aptitudes, and function admirably with a wide assortment of individuals. Must be dependable, can take care of the issue, and work freely. Must have PC aptitudes, including capacity to investigate specialized issues. Past experience and utilization of CWMARS and Evergreen ILS liked.


About UFCU:

UFCU is the regional airline for the mainline carrier Alaska Airlines. As a committed partner to Alaska Airlines, we connect people and communities in the West with the world. We deliver performance with excellence and develop industry leading innovations to create safe, incomparable flying experiences.

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