UpGuard Jobs – Customer Success Strategy & Operations Manager Job Vacancies in San Jose, CA

UpGuard Jobs – Customer Success Strategy & Operations Manager Jobs in California Careers Employment Opportunity. Get UpGuard Customer Success Strategy & Operations Manager Jobs in California. UpGuard Careers. Job seekers who are looking for job search at UpGuard. There is news related to Jobs California. We looked at this information of UpGuard Customer Success Strategy & Operations Manager Jobs in California at the UpGuard Careers Employment page. Job seekers who are trying to get the latest news related to UpGuard Customer Success Strategy & Operations Manager Jobs can take advantage of these new Jobs in UpGuard. Check State of California Jobs.


UpGuard Jobs – Customer Success Strategy & Operations Manager Jobs in California

UpGuard Customer Success Strategy & Operations Manager Jobs:- As per the UpGuard Careers employment page, current time UpGuard hiring for Customer Success Strategy & Operations Manager Jobs in UpGuard. Candidates who have a Desire qualification according to this Jobs at California can apply online through UpGuard’s official career page. Customer Success Strategy & Operations Manager Jobs California Salary $ 80,347.00 Per Year.

After the Announcement of this UpGuard Jobs you have a few questions related to this UpGuard employment like as What is the Qualification of this UpGuard Customer Success Strategy & Operations Manager Jobs?, What is the minimum/maximum age requirement ?, How I can apply for this UpGuard recruitment? and what will be applying dates for jobs at UpGuard?  All answers to these questions you can get in the below section.

Disclaimer:- Governmentjobs24.com team recommends all jobseekers to read the notification issued on the UpGuard official site before applying for any job. Governmentjobs24.com team always tries to provide correct information. This information is taken from the UpGuard official website. GovernmentJobs24.com’s team will not be responsible for any errors in this UpGuard Job Post.

Information Table: Customer Success Strategy & Operations Manager Jobs UpGuard

Name of Employer Agency UpGuard
Job Profile Customer Success Strategy & Operations Manager
Salary Offer by Department $ 80,347.00 Per Year
Job Type Jobs in San Jose
This Profile Hiring for  Jobs in California
Timing Full Time

Required Qualification:- UpGuard Jobs 

Job aspirants should be high degree or relevant experience holders can apply for this UpGuard Jobs.

Customer Success Strategy & Operations Manager at UpGuard Job Description

Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it’s monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Why we’re hiring this role:
We’re hiring a Customer Success Strategy & Operations Manager whose mission will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Chief Customer Officer and will be their trusted partner in defining customer success objectives, strategy, and tactics, and in implementing processes that scale.

What will you accomplish?

  • Determine the timing and content of touch points for TAMs along the customer journey, to drive optimal adoption and customer value
  • Coordinate with 1:Many Communications lead (within CS team) to synchronize email outreaches
  • Detect early signals of at-risk renewals, design playbooks for TAMs to address them, and provide path to escalation Identify top candidates for upsell Coordinate cross-functional processes that help meet renewal and upsell targets and deliver on customers’ needs, including processes for TAMs to: Relay customer feedback to the Product team; Align with the Support team on resolution of major cases and report bugs to the Engineering team; Provide feedback to Sales on the readiness of our customers; Assist the Onboarding team overcome any delays in implementation
  • Tier existing customers, assign them to TAMs, re-distribute workload as needed, and forecast hiring needs
  • Build & drive process, change management, systematic practice and tooling for Customer Success across product lines
  • Provide materials and data that help TAMs work more effectively
  • Oversee CS Tool management, including ChurnZero to optimize customer visibility, prioritization, and other programs
  • Report to executives on past results and renewals and upsell forecasts, e.g. through dashboards and presentations
  • Track leading indicators of renewals and upsell, and analyze them to understand what’s going well and what’s not
  • Set KPI’s for each team within the Customer Success department
  • Own and facilitate internal training and development needs
  • Lead with creative problem solving, and leverage data to drive influence and strategy while thinking of systems holistically

What do we need from you?

  • 3+ years experience of hands-on Customer Success Operations
  • Strong analytical skills and an interest in working with data – Excel / Google Sheets a must; SQL and/or Looker a plus
  • Passion for designing processes that scale
  • Track record of creating and delivering high profile strategic projects within a business, across functions and/or on global teams
  • Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
  • Enjoys “getting their hands dirty” by digging into complex operations
  • Takes high degree of ownership over their work
  • Clear communicator with professional presence Able to drive change management, build aligned tooling and develop methods to measure and systemize CS KPIs for internal teams and customers
  • Strong listening skills; open to input from other team members and departments Ability to lead through influence
  • Familiar with tools like Gong.io, Hubspot, Intercom, Looker, Pandadoc, ChurnZero and optimization strategies for each
  • Designing, implementing, and running scalable processes and programs

What’s in it for you?

  • A growing audience to write for: Our content gets read by nearly a million people every year and is growing fast. In addition, our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian
  • Learning opportunity: Learn how world-class marketing, SEO, and SaaS organizations work to a degree you never have before and future-proof yourself
  • Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
  • Work-life balance: No late finishes or unneeded stress, keep your plans with friends and family
  • Generous compensation: Extremely competitive base salary and equity
  • Great perks: Free lunch, flexible work arrangements, and gym reimbursement
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or re-location. Apologies.

How to Apply for Jobs in UpGuard?

  • Applicants go through official website of UpGuard.
  • Check first official announcement notice published by UpGuard.
  • Now read the UpGuard jobs employment notification details.
  • After read this notification your educational profile matching with UpGuard Customer Success Strategy & Operations Manager jobs.
  • Then you should apply for UpGuard Jobs as per details given in next paragraph.

Candidates who really interested and wanted to apply for UpGuard Jobs should submit a cover letter, resume, and three professional references and apply online.

Apply Online at UpGuard Jobs Site

FAQ: Related to UpGuard Jobs

After announcement of this UpGuard Jobs you have few question related to this UpGuard employment like as What is Qualification of this UpGuard Customer Success Strategy & Operations Manager Jobs?, What is minimum/maximum age requirement ?, How i can apply for this UpGuard recruitment? and what will be applying dates for jobs UpGuard.

  • UpGuard has issued a notification for which post?

Answer: Currently UpGuard has published notification for Customer Success Strategy & Operations Manager Jobs.


  • UpGuard has issued notifications for how many posts?

Answer: The UpGuard has published notification for many Customer Success Strategy & Operations Manager Jobs.


  • Who can apply of this UpGuard Customer Success Strategy & Operations Manager Jobs?

Answer: The aspirant who have a High school diploma/equivalency required, Bachelor’s degree are eligible for Recruitment in UpGuard .


  • How I can apply for this UpGuard recruitment?

Answer: Applicants who are Interested to apply for UpGuard Jobs should submit a cover letter, resume, and three professional references and apply online.


  • Other Eligibility to Get This Job

Answer: The effective up-and-comer must be coordinated, adaptable, simple and have great agreement, astounding client support and relational aptitudes, and function admirably with a wide assortment of individuals. Must be dependable, can take care of the issue, and work freely. Must have PC aptitudes, including capacity to investigate specialized issues. Past experience and utilization of CWMARS and Evergreen ILS liked.


About UpGuard:

UpGuard helps businesses manage cybersecurity risk. UpGuard’s integrated risk platform combines third party security ratings, security assessment questionnaires, and threat intelligence capabilities to give businesses a full and comprehensive view of their risk surface.


UpGuard Jobs – Customer Success Specialist Jobs in Florida

UpGuard Customer Success Specialist Jobs:- As per the UpGuard Careers employment page, current time UpGuard hiring for Customer Success Specialist Jobs in UpGuard. Candidates who have a Desire qualification according to this Jobs at Florida can apply online through UpGuard’s official career page. Customer Success Specialist Jobs Florida Salary $ 51,623.00 Per Year.

After the Announcement of this UpGuard Jobs you have a few questions related to this UpGuard employment like as What is the Qualification of this UpGuard Customer Success Specialist Jobs?, What is the minimum/maximum age requirement ?, How I can apply for this UpGuard recruitment? and what will be applying dates for jobs at UpGuard?  All answers to these questions you can get in the below section.

Disclaimer:- Governmentjobs24.com team recommends all job seekers to read the notification issued on the UpGuard official site before applying for any job. Governmentjobs24.com team always tries to provide correct information. This information is taken from the UpGuard official website. GovernmentJobs24.com’s team will not be responsible for any errors in this UpGuard Job Post.

Information Table: Customer Success Specialist Jobs UpGuard

Name of Employer Agency UpGuard
Job Profile Customer Success Specialist
Salary Offer by Department $ 51,623.00 Per Year
Job Type Jobs in Orlando
This Profile Hiring for  Jobs in Florida
Timing Full Time

Required Qualification:- UpGuard Jobs 

Job aspirants should be Required Qualification or relevant experience holders can apply for this UpGuard Jobs.

Customer Success Specialist at UpGuard Job Description

Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organisations leverage our security expertise and software to automate what were once laborious, spreadsheet-driven processes–whether it’s monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest growing and most innovative companies. 
Why are we hiring this role?
We want to make it as easy as possible for our customers to renew and expand their current subscription by providing a designated resource who can assist them make the right decision based on their needs.
As a Customer Success Specialist, you’ll primarily assist with UpGuard’s renewals & expand processes, ensuring they are done efficiently and effectively. In addition, you will directly be involved in onboarding new customers. This is an excellent opportunity for someone seeking a career growth pathway to a Renewals Manager or Technical Account Manager.

What will you accomplish?

  • Working with Customer Success, Finance and partners/resellers to assist with managing UpGuard’s renewal and expansion process, proactively engaging our customer base to minimize churn and maximise additional usage of UpGuard’s products
  • Building deep relationships with procurement teams and partners to understand their objectives in order expedite expansions and renewals
  • Proactively manage the onboarding experience for new customers
  • Manage your assigned accounts

What do we need from you?

  • At least 1 years experience in Account Management/Renewals
  • You have excellent written and spoken communication skills
  • You are results driven and will work through every avenue to achieve your objectives
  • You are all about process and are constantly looking at new ways to improve how things are done
  • You have the ability to work/thrive in a fast-paced dynamic environment and a highly inquisitive mind
  • You are a relationship builder who can connect with all sorts of people across different industries
  • You thrive in a customer facing role and enjoy providing customers with an excellent experience
  • You are a team player – in this role you’ll work closely with everyone in the customer success team and cross-departmentally to get the job done

What would give you an edge?

  • Experience in any customer account management role
  • Experience with a CRM

What’s in it for you?

  • Rapidly growing user base: Work directly with some of the world’s largest, fastest growing, and most innovative companies
  • Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily
  • Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardia
  • Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
  • Generous compensation: Competitive base salary and equity
  • Great perks: Free lunch, flexible work arrangements, and wellness reimbursement
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or re-location. Apologies.

How to Apply for Jobs in UpGuard?

  • Applicants go through official website of UpGuard.
  • Check first official announcement notice published by UpGuard.
  • Now read the UpGuard jobs employment notification details.
  • After read this notification your educational profile matching with UpGuard Customer Success Specialist jobs.
  • Then you should apply for UpGuard Jobs as per details given in next paragraph.

Candidates who really interested and wanted to apply for UpGuard Jobs should submit a cover letter, resume, and three professional references and apply online.

Apply Online at UpGuard Jobs Site

FAQ: Related to UpGuard Jobs

After announcement of this UpGuard Jobs you have few question related to this UpGuard employment like as What is Qualification of this UpGuard Customer Success Specialist Jobs?, What is minimum/maximum age requirement ?, How i can apply for this UpGuard recruitment? and what will be applying dates for jobs UpGuard.

  • UpGuard has issued a notification for which post?

Answer: Currently UpGuard has published notification for Customer Success Specialist Jobs.


  • UpGuard has issued notifications for how many posts?

Answer: The UpGuard has published notification for many Customer Success Specialist Jobs.


  • Who can apply of this UpGuard Customer Success Specialist Jobs?

Answer: The aspirant who have a High school diploma/equivalency required, Bachelor’s degree are eligible for Recruitment in UpGuard .


  • How I can apply for this UpGuard recruitment?

Answer: Applicants who are Interested to apply for UpGuard Jobs should submit a cover letter, resume, and three professional references and apply online.


  • Other Eligibility to Get This Job

Answer: The effective up-and-comer must be coordinated, adaptable, simple and have great agreement, astounding client support and relational aptitudes, and function admirably with a wide assortment of individuals. Must be dependable, can take care of the issue, and work freely. Must have PC aptitudes, including capacity to investigate specialized issues. Past experience and utilization of CWMARS and Evergreen ILS liked.


About UpGuard:

UpGuard helps businesses manage cybersecurity risk. UpGuard’s integrated risk platform combines third party security ratings, security assessment questionnaires, and threat intelligence capabilities to give businesses a full and comprehensive view of their risk surface.

UpGuard Jobs – Customer Support Analyst Jobs in Florida

UpGuard Customer Support Analyst Jobs:- As per the UpGuard Careers employment page, current time UpGuard hiring for Customer Support Analyst Jobs in UpGuard. Candidates who have a Desire qualification according to this Jobs at Florida can apply online through UpGuard’s official career page. Customer Support Analyst Jobs Florida Salary $ 50129.00/Year.

After the Announcement of this UpGuard Jobs you have a few questions related to this UpGuard employment like as What is the Qualification of this UpGuard Customer Support Analyst Jobs?, What is the minimum/maximum age requirement ?, How I can apply for this UpGuard recruitment? and what will be applying dates for jobs at UpGuard?  All answers to these questions you can get in the below section.

Disclaimer:- Governmentjobs24.com team recommends all job seekers to read the notification issued on the UpGuard official site before applying for any job. Governmentjobs24.com team always tries to provide correct information. This information is taken from the UpGuard official website. GovernmentJobs24.com’s team will not be responsible for any errors in this UpGuard Job Post.

Information Table: Customer Support Analyst Jobs UpGuard

Name of Employer Agency UpGuard
Job Profile Customer Support Analyst
Salary Offer by Department $ 50129.00/Year
Job Type Jobs in Orlando
This Profile Hiring for  Jobs in Florida
Timing Full Time

Required Qualification:- UpGuard Jobs 

Job aspirants should be required qualification or relevant experience holders can apply for this UpGuard Jobs.

Customer Support Analyst at UpGuard Job Description

Who are we?

UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organisations leverage our security expertise and software to automate what were once laborious, spreadsheet-driven processes. Whether it’s monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure, UpGuard is used by some of the world’s largest, fastest growing and most innovative companies.

Why are we hiring for this role?

UpGuard has just come off the back of a record breaking year, sales have grown by 128% and new customer velocity increased by over 179%. With that, we need a Customer Support Analyst to assist and support the continued growth.

As a Customer Support Analyst, you’ll analyze the causes of our customer’s greatest pain points and work closely to mitigate them. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world’s most important industries and institutions.

  • Note: this is a fully remote position

What will you accomplish?

    • Providing level-1 support to customers and staff globally within service level agreements (SLA’s) via multiple support channels
    • Taking ownership for getting all support questions answered, including escalating to the Product team (level-2 support) where necessary
    • Writing and maintaining support site documentation, updating it as necessary when new features are added and ensuring its continually updated
    • Promote a self service culture by referencing existing support tools
    • Work with the product team to develop self-service tools so the level-1 support team can answer more questions and thus reduce the reliance on the level-2 support team
    • Automate the analytics around support request volume (and proportion of requests from sales vs customers), rather than relying on manual processes
    • Advocate for product features based on customer solution requirements

What do we need from you?

    • Minimum of 1 year experience in Level-1 support
    • Familiarity providing support to customers with different SLA’s
    • Knowledge of Internet technologies such as DNS and email configurations
    • Sound understanding of how to troubleshoot and debug problems from the top down using a variety of tools
    • High-level of proficiency in the English language, both written and spoken
    • The ability to work cross functionally with many internal groups
    • High energy and a willingness to learn

What would give you an edge?

    • Experience with tools such as HubSpot & Intercom
    • Understanding of Cyber Security best practices
    • Basic/working knowledge of API

What’s in it for you?

    • Rapidly growing user base: Work directly with some of the world’s largest, fastest growing, and most innovative companies
    • Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily
    • Learn from industry-leading experts: Our security research has been featured in The New York Times , The New Yorker , The Washington Post , TechCrunch , Bloomberg , Gizmodo , Engadget , Forbes , ZDNet , and The Guardian
    • Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
    • Generous compensation: Competitive base salary and equity
    • Great perks: Free lunch, flexible work arrangements, and gym reimbursement

Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or re-location. Apologies.

How to Apply for Jobs in UpGuard?

  • Applicants go through official website of UpGuard.
  • Check first official announcement notice published by UpGuard.
  • Now read the UpGuard jobs employment notification details.
  • After read this notification your educational profile matching with UpGuard Customer Support Analyst jobs.
  • Then you should apply for UpGuard Jobs as per details given in next paragraph.

Candidates who really interested and wanted to apply for UpGuard Jobs should submit a cover letter, resume, and three professional references and apply online.

Apply Online at UpGuard Jobs Site

FAQ: Related to UpGuard Jobs

After announcement of this UpGuard Jobs you have few question related to this UpGuard employment like as What is Qualification of this UpGuard Customer Support Analyst Jobs?, What is minimum/maximum age requirement ?, How i can apply for this UpGuard recruitment? and what will be applying dates for jobs UpGuard.

  • UpGuard has issued a notification for which post?

Answer: Currently UpGuard has published notification for Customer Support Analyst Jobs.


  • UpGuard has issued notifications for how many posts?

Answer: The UpGuard has published notification for many Customer Support Analyst Jobs.


  • Who can apply of this UpGuard Customer Support Analyst Jobs?

Answer: The aspirant who have a High school diploma/equivalency required, Bachelor’s degree are eligible for Recruitment in UpGuard .


  • How I can apply for this UpGuard recruitment?

Answer: Applicants who are Interested to apply for UpGuard Jobs should submit a cover letter, resume, and three professional references and apply online.


  • Other Eligibility to Get This Job

Answer: The effective up-and-comer must be coordinated, adaptable, simple and have great agreement, astounding client support and relational aptitudes, and function admirably with a wide assortment of individuals. Must be dependable, can take care of the issue, and work freely. Must have PC aptitudes, including capacity to investigate specialized issues. Past experience and utilization of CWMARS and Evergreen ILS liked.


About UpGuard:

UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organisations leverage our security expertise and software to automate what were once laborious, spreadsheet-driven processes. Whether it’s monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure, UpGuard is used by some of the world’s largest, fastest growing and most innovative companies.

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